How we handle your data
This privacy policy explains what personal data Open Minds English may process when you contact us, create an account, book lessons or use learning features on the website.
Controller
Open Minds English is responsible for the processing described here. Business owner and postal address still need to be completed. Contact: info@openminds-english.com.
Data we may collect
- Name, email address, account details and preferred contact details.
- Location or time-zone information needed to plan online lessons.
- Booking information, lesson duration, tutor assignment and attendance status.
- Messages, uploaded learning documents, lesson notes and learning preferences.
- Payment, prepaid credit and invoice-related information where payment functions are enabled.
- Technical and security data such as IP address, browser details, login attempts, cookies and system logs.
Why we use data
- To answer enquiries and provide contact forms.
- To create and manage student and tutor accounts.
- To book, reschedule, cancel and deliver lessons.
- To manage individual student prices, prepaid credits and booking records.
- To operate chat, document upload, calendar and dashboard features.
- To protect the website against spam, misuse and unauthorised access.
- To meet legal, accounting and record-keeping obligations.
Legal basis
Depending on the situation, we process data to perform a contract, take steps before entering into a contract, comply with legal obligations, pursue legitimate interests such as website security and service administration, or based on consent where required.
Service providers
The website runs on WordPress and uses selected plugins for booking, messaging, forms, security, caching and email delivery. Hosting, email, video-meeting, calendar and payment providers may process data when those services are used.
Retention
We keep personal data only for as long as needed for the purposes described above, including legal and business retention periods. Learning documents and messages may be deleted or archived when they are no longer needed.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or transfer your data, object to certain processing and withdraw consent where processing is based on consent.
Contact and complaints
For privacy questions, contact info@openminds-english.com. You may also have the right to complain to a data protection authority. The correct authority depends on the final business location and legal setup.
This privacy policy is a structured starter version. It should be reviewed once the final business address, payment provider, email provider and tracking/cookie setup are confirmed.