Changing or cancelling a lesson
This page explains the intended approach for cancellations, rescheduling, prepaid credits and refunds.
Lesson cancellation
If you need to cancel or reschedule a lesson, please do so as early as possible through your account or by contacting Open Minds English. The final minimum notice period should be confirmed before real payments are enabled.
Rescheduling
Where possible, lessons may be moved to another suitable time. Rescheduling depends on tutor availability and the booking status shown in the system.
Prepaid credits
When a lesson is booked with prepaid credits, the system may reserve the matching credit. If the booking is cancelled under the applicable rules, the reserved credit can be released back to the student account. If the lesson has taken place, the credit is marked as used.
Free trial sessions
A free trial session is currently intended as a 25-minute introductory lesson. Availability may be limited and misuse of free trial bookings may lead to cancellation of duplicate or unsuitable bookings.
Refunds
Refunds depend on the final payment setup, consumer law, timing of cancellation and whether the booked service has already been provided. Final refund rules should be shown clearly before paid services are offered.
Contact
For cancellation or refund questions, contact info@openminds-english.com.
This policy is intentionally written as a starter version. Before activating real payments, add the exact notice period, refund rules and legal business details.